The Unemployment Insurance Fund relaxes processes to minimise physical contact during the lockdown
The Unemployment Insurance Fund has relaxed adherence to its processes by allowing claims to be paid without mandatory source documents for those clients who are already receiving payment benefits from the Fund.
Clients who are receiving unemployment insurance benefits are normally expected to go to Labour Centres on a monthly basis to sign a continuation form, which serves as proof that the client is still unemployed.
To avoid movement and reduce contact, clients will be contacted via short message service (SMS) functionality for them to confirm the unemployment status and banking details. The SMS functionality will only be implemented in the lockdown period.
New claims applications for normal UIF benefits such as unemployment (reduced work time), maternity, illness, adoption, and parental can be sent either by email or fax to:
Fax to email
086 439 7295
086 439 7296
086 439 7299
086 439 7300
086 439 7301
086 439 7302
086 439 7303
086 439 7304
086 439 7305
086 439 7306
086 439 7297
086 439 7298
086 439 7309
086 439 7294
086 439 7290
Employers who are unable to pay the full salaries of workers during the lockdown period can apply for the Covid19 Temporary Employer-Employee Relief Scheme (Covid19TERS). Employers are advised to send their applications to Covid19ters@labour.gov.za , and enquiries about the scheme can be made at 0800 030 007, which operates from Monday – Friday between 08h00 – 17h00.
UIF Deputy Director: Communication
079 889 0719
UIF Director: Communication and Marketing
071 491 7236
Issued by: Department of Employment and Labour